c-hotels Diplomat

Everything about our stay exceeded our expectations. From the outside, it looked like a regular building — a bit unassuming, to be honest. Before booking, I saw it had excellent ratings, but seeing the building in person initially made us question our choice. However, as soon as we stepped inside, from check-in to check-out, everything was wonderful. The friendliness of the entire staff, always with a smile on their faces, was heartwarming. The reception team was exceptional in resolving an issue we encountered during our vacation. The room service was outstanding, and the breakfast was varied and of great quality. We especially loved the small gesture of offering coffee, tea, and other refreshments to guests in the afternoon — a thoughtful bonus that made us feel at home. The little note they left us made us feel truly welcome, and the parting gift on our last day — a small package of pasta (because, of course, we were in Florence!) — left us completely speechless. If we ever return to Florence, there’s no doubt we’ll stay at this hotel again

I love the hotel is literally across the road from Firenze Santa Maria Novella Station. We arrived early just past midday and we were going to take advantage of their luggage storage, but to our surprise, they had our room all ready. As a bonus, they told us we got a free upgrade to a bigger room that had a sofa and added space which we really appreciated! I was delighted to find a complimentary 1L water bottle and two pieces of chocolates and the next day a bag of fusilli in the room. Although I didn't take the bag of fusilli as it wasn't practical, I would've love more chocolates! First time I've seen a room with a thoughtful and incospicous design to include long stool that are the same height as the bed in front it that I really thought was part of the bed, provided a place to sit and wear shoes and lay out belongings. Last but not least, the staff are friendly and can speak English.

This hotel has a lot to offer, starting with its prime location right next to the train station. While this provides unparalleled convenience for exploring the city and beyond, light sleepers might want to request a room away from the tracks as trains can be heard passing by. The hotel is also conveniently located within walking distance of the main tourist attractions, though be prepared for a bit of an uphill walk on your way back. The breakfast provided a decent start to the day with a satisfactory selection of standard breakfast fare. I wouldn't say it was anything extraordinary, but it certainly did the job. The staff were polite and efficient throughout my stay, always ready to assist with any queries. My room was spacious and comfortable, with all the necessary amenities. While the decor was perhaps a little on the traditional side and could benefit from some modern updates, it was perfectly clean and functional. Overall, I enjoyed my stay and would recommend this hotel to those seeking a convenient base for exploring the city.

Every aspect of the booking and during our stay was handled efficiently & with top class attentive & caring customer service. The breakfast was wide ranging & everything was fresh and tasty. The location was convenient near the station although the trams can be quite noisy, but we expected that. The room was clean & fresh & the bed comfortable The Management left us a thoughtful job gift in our room on arrival & again before check out which we could not take due to lack of space in our Ryanair sized carry on bags but the gesture was kind and appreciated.

The location was perfect as we could walk pretty much anywhere we wanted in Florence within 20 mins but also be right alongside the main train station for day trips and for getting to and from Pisa with out luggage.